Refund Policy

1. Our Commitment

At AIGENTZ, we want you to be completely satisfied with your digital twin. If AIGENTZ doesn't meet your expectations, we offer a straightforward refund policy to make things right.

2. 14-Day Money-Back Guarantee

All new paid subscriptions come with a 14-day money-back guarantee:

• Request a refund within 14 days of your first payment
• No questions asked for first-time customers
• Full refund of your subscription payment
• Your account will be downgraded to the Free tier

3. Monthly Subscriptions

For monthly subscription refunds:

• Within 14 days: Full refund, no questions asked
• After 14 days: No refund, but you can cancel anytime to stop future charges
• Cancellation: You retain access until the end of your billing period

4. Annual Subscriptions

For annual subscription refunds:

• Within 14 days: Full refund
• After 14 days, within 30 days: Prorated refund minus one month at the monthly rate
• After 30 days: No refund, but you can cancel to prevent renewal

5. Enterprise Plans

Enterprise customers with custom agreements should refer to their specific contract terms. Generally, Enterprise refunds are handled on a case-by-case basis with your dedicated account manager.

6. Non-Refundable Items

The following are not eligible for refunds:

• Add-on purchases (extra AIGENTZ, KOLLECTIBLEZ runs) after consumption
• Accounts terminated for Terms of Service violations
• Repeated refund requests from the same user
• Third-party integration costs

7. How to Request a Refund

To request a refund:

1. Email support@aigentz.io with subject "Refund Request"
2. Include your account email and reason for refund
3. We'll confirm receipt within 24 hours
4. Refund processed within 5-10 business days to your original payment method

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks incur fees and may result in account suspension. We're happy to resolve any issues directly and quickly.

9. Account Deletion After Refund

After a refund is processed:

• Your subscription is cancelled immediately
• Your account is downgraded to Free tier
• Your DNA data and AIGENT remain intact (unless you request deletion)
• You can upgrade again at any time

10. Contact

Questions about refunds? Contact us:

Tahoe Enterprise
Email: support@aigentz.io